If you are unsatisfied with the services provided, change your mind about obtaining care through Her Safe Harbor, do not satisfy ID verification requirements, or are referred to in-person or other providers based on clinical requirements, you can request a refund by messaging us through WhatsApp. Refunds typically take 5-10 business days to clear once issued. Please note, we cannot provide refunds after prescriptions are sent to the pharmacy. Below are the details of our refund policy:

### All Services

- Refund requests due to incomplete ID verification: We will work with you to obtain an alternative form of ID if you cannot provide a government-issued ID. If you are unable to complete ID verification, you will be eligible for a refund. The refundable amount is typically what you paid minus a $50 fee for staff time and labor. We may, at our sole discretion, waive the $50 fee if your incomplete ID verification is not related to suspected fraud.

- Refund requests due to non-deliverable addresses or returns from courier pick-up locations: If your medication is returned to the mail-order pharmacy that shipped it, it must be disposed of and cannot be refunded. As medications are non-refundable after shipping, please ensure that delivery can be made to the shipping address you provide, or that you timely pick up your delivery from the designated courier pick-up location. Unfortunately, no exceptions can be made, as medication fees collected by Her Safe Harbor are considered pass-through fees on behalf of the mail-order pharmacy, and pharmacy refunds cannot be provided for medications returned for disposal.

Medication Abortion

- Refund requests prior to prescriptions being sent to the pharmacy: If you change your mind during your text-based consultation but before prescriptions are sent to the pharmacy, or if you cancel a scheduled appointment with less than 24 hours' notice, you can request a partial refund. The refundable amount will be what you paid minus a $50 fee for staff time and labor.

- Refund requests after prescriptions are sent to the pharmacy: We do not offer refunds once your medications have been prescribed. We cannot accept medication returns. Unfortunately, we cannot provide refunds for unsuccessful terminations but will coordinate care with in-person clinics as needed.

- Refund due to being ineligible for treatment: If you are referred out to in-person or other providers based on clinical requirements, we will provide a full refund. Please note, referrals for sonograms or labs are not considered referrals out to in-person or other providers.

Birth Control Consultations & Emergency Contraception

- Refund requests prior to the text-based clinical consultation: We can provide a 50% refund if requested before your clinician begins reviewing your consultation form. No refunds are available after your prescription has been sent to the pharmacy.

- Refund requests for canceled appointments: For patients canceling scheduled appointments (which are required if using insurance), we can only offer full refunds before your appointment with a Her Safe Harbor provider. Appointments canceled within 24 hours of the appointment will incur a $30 cancellation/no-show fee.

Infections Consultations

- Refund requests prior to the text-based clinical consultation: We can provide a 50% refund if requested before your clinician begins reviewing your consultation form. No refunds are available after your prescription has been sent to the pharmacy.

- Refund requests for canceled appointments: For patients canceling scheduled appointments (which are required if using insurance), we can only offer full refunds before your appointment with a Her Safe Harbor provider. Appointments canceled within 24 hours of the appointment will incur a $30 cancellation/no-show fee.

- Refund due to being ineligible for treatment: If you are referred out to in-person or other providers based on clinical requirements, we will provide a full refund. Please note, referrals for labs are not considered referrals out to in-person or other providers.

Refund Policy for Her Safe Harbor